Complaints

Complaints Policy

Cleland Roofing Solutions always aims to provide a high standard of service and workmanship for every customer. However, we understand that on occasion a customer may feel that something has not met their expectations.

If you have any concerns about the work we have carried out, please let us know as soon as possible so that we have the opportunity to investigate and, where appropriate, put things right.

Following completion of the work, we recommend that you inspect the completed project and let us know promptly if you believe any aspect of the work does not meet the agreed contract or the standards you expected.

Our Complaints Procedure

If you would like to make a complaint, please contact us by phone or email and provide as much information as possible about your concerns.

We aim to acknowledge complaints within 5 working days of receiving them. Where possible, we will investigate the issue promptly and provide details of any action required, including an appropriate timescale for resolving the matter.

We will always aim to resolve complaints directly and fairly.

If We Are Unable to Resolve Your Complaint

Cleland Roofing Solutions is a Which? Trusted Trader and follows the Which? Trusted Traders Code of Conduct.

If we are unable to resolve your complaint through our own complaints procedure, you may be able to access an independent Alternative Dispute Resolution service through Which? Trusted Traders.

For further information or assistance, you can contact Which? Trusted Traders at trustedtraders@which.co.uk or visit their complaints guidance online.