Cleland Roofing Solutions Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, why we collect it, how it is used and the rights you have in relation to your personal data.
Who We Are
Cleland Roofing Solutions Ltd is a company registered in Scotland.
Cleland Roofing Solutions Ltd
16 Lady Brae
Gorebridge
EH23 4HT
Company Registration Number: SC670470
Telephone: 0131 364 4212
Email: enquiries@clelandroofingsolutions.co.uk
For the purposes of UK data protection law, Cleland Roofing Solutions Ltd acts as the data controller for personal information we collect through this website.
Information We Collect
We may collect personal information when you contact us, request a quotation, apply for a position or otherwise communicate with us.
This information may include:
- Your name
- Email address
- Telephone or mobile number
- Postal address and postcode
- Details about your property or roofing requirements
- Access information relating to a property
- Photographs or other files you choose to provide
- Information contained within messages or enquiries
- Your CV and other information supplied as part of a job application
- Technical information about how you use our website
We only ask for information that is reasonably necessary to respond to your enquiry, provide our services or consider an employment application.
Contact and Enquiry Forms
Our website uses Forminator to provide online contact forms.
When you submit a form, Forminator sends the information you provide to Cleland Roofing Solutions so that we can respond to your enquiry. We may also store form submissions within the website’s WordPress database for administration, record keeping and follow-up.
We will not use information from our contact forms for unrelated marketing unless you have separately agreed to receive marketing communications.
If your enquiry develops into a quotation, contract or completed project, we may add relevant information to our customer and business records.
Careers and CV Applications
Our Careers page allows applicants to contact Cleland Roofing Solutions and upload a CV.
Your application may include your name, contact details, employment history, qualifications, experience and any other information you choose to provide.
We only use this information for recruitment purposes. This includes considering your suitability for current or future employment opportunities.
We keep CVs and recruitment information only for as long as reasonably necessary. If we would like to retain your details for future vacancies for a longer period, we may ask for your permission.
Please avoid including unnecessary sensitive personal information within your CV or application.
How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests for quotations
- Arrange appointments, surveys or roofing work
- Provide and manage our roofing services
- Communicate with customers regarding ongoing or completed work
- Process job applications
- Maintain appropriate business and financial records
- Deal with complaints, warranty matters or legal claims
- Maintain and improve the security and operation of our website
- Understand how visitors use our website
We do not sell personal information to third parties.
Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, we may rely upon:
Contract
Where processing is necessary to provide a quotation, enter into a contract or carry out roofing services you have requested.
Legitimate interests
Where it is reasonably necessary for us to operate our business, respond to enquiries, manage customer relationships, consider job applications, maintain website security or improve our services.
Legal obligation
We may keep or disclose information where the law requires us to meet legal, accounting, tax or regulatory obligations.
Consent
We may rely on your consent where you have specifically given us permission. This includes certain website cookies or technologies. You can withdraw your consent at any time.
Google Analytics
We use Google Analytics to help us understand how visitors use the website.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- How visitors arrived at the website
- Approximate geographical location
- Browser and device information
- Website interactions
- Cookies or similar identifiers
We use this information to understand website performance and improve the experience we provide to visitors.
Where consent is required, Google Analytics will only be enabled after you have made the appropriate choice through our cookie controls.
You can change or withdraw your cookie preferences at any time using the cookie settings available on the website.
Google processes information collected through Google Analytics in accordance with its own privacy policies and data protection terms.
Google Maps
We use Google Maps on parts of our website to display business locations and provide useful geographical information.
When Google Maps content is loaded, information may be transmitted to Google, including your IP address, browser and device information and information about your interaction with the map.
Google may also use cookies or similar technologies when providing its Maps services.
Where required, Google Maps content will only be loaded after the appropriate consent or interaction from the visitor.
Your use of Google Maps is also subject to Google’s own Privacy Policy and applicable Google Maps terms.
Website Technologies
Our website uses WordPress together with technologies and JavaScript libraries including jQuery and Swiper JS to provide website functionality, navigation, layouts and interactive features.
These technologies are used to operate and display the website and are not used by Cleland Roofing Solutions to build advertising profiles about visitors.
Where website resources are provided by an external service rather than directly from our own website server, basic technical information such as your IP address, browser information and the requested resource may be received by that service.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other technologies, such as those used for analytics or third-party services, may require your consent.
Where required, you will be given a choice before non-essential technologies are enabled.
You can change your preferences through the website’s cookie settings. You can also control or delete cookies through your web browser.
Further information about the individual cookies and technologies used on the website should be available through our cookie settings or Cookie Policy.
Who We May Share Your Information With
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
These may include:
- Website and hosting providers
- Email and IT service providers
- Accountants and professional advisers
- Contractors or subcontractors involved in providing agreed services
- Google, where Google Analytics or Google Maps services are used
- Government authorities, regulators or law enforcement where legally required
We only share information where there is an appropriate reason to do so and aim to limit the information shared to what is necessary.
International Data Transfers
Some of the technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are in place in accordance with UK data protection requirements.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
General enquiries that do not result in work will not be retained indefinitely.
Where an enquiry results in a quotation, contract or completed project, we may need to retain relevant customer, financial and project records for longer periods to meet accounting, tax, warranty, insurance or legal requirements.
Recruitment information and CVs will only be retained for as long as reasonably necessary for recruitment purposes unless you have agreed that we may retain your details for future opportunities.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people who reasonably need it for the operation of the business.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your personal information
- Ask for certain information to be transferred to another organisation
- Withdraw consent where we rely upon consent
Some of these rights are subject to legal limitations and may not apply in every circumstance.
To exercise any of these rights, please contact us at:
enquiries@clelandroofingsolutions.co.uk
Complaints About Your Personal Data
If you have any concerns about how Cleland Roofing Solutions handles your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Links and Third-Party Websites
Our website may contain links to websites operated by other organisations.
Cleland Roofing Solutions is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy information provided by any external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
