For all enquiries give us a call on 0131 364 4212
or feel free to send an email to Enquires@clelandroofingsolutions.co.uk
Lastly, you can find us at:
Business & Registered Address
Cleland Roofing Solutions Ltd.
16 Lady Brae, Gorebridge
Edinburgh
EH23 4HT
146/2 Turnhouse Road
Edinburgh
EH12 0AD
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Registered in Scotland.
Glasgow Office is virtual and phone number is redirected to our Bonnyrigg Office.
COMPLAINTS POLICY
The business always endeavors to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.
Our Procedure
Either call or email to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.